Frequently Asked Questions
Order Status & Delivery
You can track your order using our Order Tracking Tool. Enter your order number and email to check the status.
- 7-Day Custom Song: delivered within 7 days
- 24-Hour Express: delivered within 24 hours
- 6-Hour Express: delivered within 6 hours
- 3-Hour Express: delivered within 3 hours
Delivery times are estimates and may vary due to order volume.
Cancellations & Refunds
- 7-Day songs: 100% refund within 2 hours, 50% refund within 24 hours
- Express orders: non-cancellable and non-refundable once placed
Refunds are not available after production begins. Contact us at hello@uniquysong.com.
Minor corrections (names, dates) are available within 48 hours at no charge. Major changes may incur additional fees.
Payments & Membership
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
VIP Song Club members enjoy:
- 3 free 7-day custom songs per quarter
- 40% discount on additional songs
- 25% faster processing
- Birthday 50% reward
- Giveaway entry
Technical Information
Songs are delivered in MP3 or WAV format. You are responsible for ensuring device compatibility and storage.
Intellectual Property & Usage
Your purchase grants personal, non-commercial usage rights. The company retains ownership of the composition, lyrics, and instrumentals.